Restricted

These items can be sent but no compensation whatsoever will be given in the event of loss or damage unless stated so in brackets. No compensation will be given where damage is caused to  other items packaged in a box with restricted items. No carriage refund will be given.

Please note there are restrictions on items containing lithium batteries. Please check with us before sending.

• Animal Products
• Antique/Vintage items
• Artwork including limited edition, signed memorabilia, Paintings, Prints, Sculptures, Figurines
• Bicycles(£500 max)
• Baby milk -cannot be sent to China. Please check restrictions before shipping to other eastern countries. i.e, Thailand, Vietnam, etc
• Car Engines and Gearboxes must have professional certificate of cleaning, to prove they are free of fuel and oil
• Clothes - second hand clothes (£250 max cover) Designer clothes
• Collectibles
• Ceramics, enamel, pottery, resin, stone and stoneware (plaster)
• Camcorders (£250 max cover)
• Cameras, Lenses (£250 max cover)
• Computers, Laptops, Tablets, (£500 max cover)Note: laptops, tablets maximum 2 per shipment due to lithium battery restrictions. Battery must be fitted into item, no spare batteries.
• Computer games consoles (£200 max cover)
• Projectors, Scanners, Servers (£500 max cover)
  
• Clocks
• Costume Jewellery in excess of £10.00
• Cycles (£500 max cover)
• Designer clothing, apparel or accessories
• Documents - must be booked on Document service
• Drugs and Pharmaceuticals including legal or prescribed
• Electronic components (£100 max cover)
• Exhibition (temporary export) goods subject to a £50 surcharge not in quoted price
• Flowers, Plants and Herbs
• Food, tea, etc, (Prohibited to EU countries) Sender must be aware of any restrictions on foods to the country they are shipping to.
  
• Furniture (£100 max cover)
• Furs and garments
• Glass, Mirrors, TV Screens, Perspex
• Hi-Fi, stereos, speakers, Amps, etc, up to 5 years old (£500 max, Speakers £100 max)
• iPods, iPads and similar(£250 max cover) Note; maximum 2 per shipment due to Lithium battery restrictions
• Liquids (including but not limited to Paint, Wine, Lotions, etc) DPD  SERVICE NO LIQUIDS
• Mobiles and accessories (Max 2 phones by air service, battery must be disconnected if possible and sim card cannot be sent with phone) NO COVER. Cannot be sent through DPD services.
• Please note that "Samsung Galaxy Note 7" cannot be sent by air service at all.
• Music Instruments (£500 max cover)
• Perspex
• Plants, including to the EU - must conform to EU standards. It is your responsibility to ensure this. You will be liable for any additional costs applied by carriers/customs
• Printed material, leaflets, brochures, Posters, Packaging, etc.,.
• Powder of any kind in packages over 5 kilos
• Return of goods to seller for refund or repair (email us)
• Sending to people travelling across countries, i.e., back packing - contact us first
• Software (£250 max cover)
• Suitcases can be sent but must be in a box. (Rigid suitcases can be sent unboxed but only on DHL It Now services)
• Trunks - see suitcases above.
• TV's, monitors (No cover, and max screen size 40" (82cm)) Must not be sent with DPD
• Watches (exceeding £50 in value)
• White goods i.e. Fridges, Freezers,Microwaves, Ovens, Hobs, Dishwashers, Boilers etc.

Prohibited

Items on the list below should NOT be sent. Sending any of these items could result in Criminal Prosecution and incur additional charges. No compensation whatsoever will be given at all in the event of loss, damage or confiscation of your parcel. No carriage refund will be given,

• Alcohol 
• AMAZON returns and shipments to fulfilment centres.
• Aerosols of any kind (and any pressurised containers such as oxygen cylinders)
• Aftershave, Perfumes
• Any items that contain an explosive charge like airbags, life jackets, Christmas crackers, etc
• Animals, Hunting trophies, animal parts such as ivory, shark fins, etc., remains or ashes, animal by-products.
• Banderols
• Batteries (excluding lithium batteries fitted in laptops, drills, etc.,.)
• Bullion, or any precious metal, including coins
• Car, van or motorbike bumpers/fairings, panels, doors, etc.
• Cash and 'Cash-like' negotiable instruments, such as vouchers, bank/credit cards, securities, pre-paid phone cards, sim cards, and stamps
• Christmas crackers, fireworks, party poppers
• Cosmetics, make-up to Croatia, Greece, Italy, Malta, Poland, Portugal, Romania and Spain.
• Counterfeit goods
• Covid tests
• Drones
• E-cigarettes
• E-Scooters
• Food to EU countries including dairy, chocolate and sweets of any kind
  
• Firearms, weapons, ammunition, (including paintball and accessories), explosives (including swords, bows, kitchen knives, scissors etc)
• Dangerous or Hazardous goods (these include but are not limited to dry ice, biological substances, flammable liquids, UN classed dangerous goods and any goods specified under IATA, ADR or IMDG regulations
• HAND SANITIZERS CONTAINING ALCOHOL
• Hoverboards/Segways
• Human remains, body parts, blood, plasma, DNA samples, ashes
• Hygiene products, i.e., shampoo, soap, face creams, etc, cannot be sent to Spain or Italy
• Illegal goods (these are goods considered illegal in the country of origin, not limited to pirated goods, counterfeit goods and narcotics)
• Irreplaceable or unique items
• Ivory or other banned products
• Jewellery
• Medical samples
• Medicines
• Nail varnish, remover, hairspray etc
• Paint, sealers or wood stains
• Passports
• PCR tests
• Personal Data (birth certificates, driving licences, etc.,.)
• Perishable items
• Pornography
• Precious metals (not limited to gold, silver, platinum, bronze or copper)
• Pressurized containers of any kind.
• Printer cartridges
• Segways/Hoverboards
• Tobacco
• Toner
• Vitamins to EU countries
• Weapons (see "Firearms" above)