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Restricted and Prohibited Items (non or limited compensation)

Restricted

These items can be sent but no compensation will be given in the event of loss or damage unless stated so in brackets. No compensation will be given where damage is caused to  other items packaged in a box with restricted items.

Please note there are restrictions on items containing lithium batteries. Please check with us before sending.

  • Alcohol, by road only (cannot be imported to the UK)
  • Animal Products
  • Antique/Vintage items
  • Artwork including limited edition, signed memorabilia, Paintings, Prints, Sculptures, Figurines
  • Bicycles
  • Baby milk -cannot be sent to China. Please check restrictions before shipping to other eastern countries. i.e, Thailand, Vietnam, etc
  • Car Engines and Gearboxes must have professional certificate of cleaning, to prove they are free of fuel and oil
  • Collectibles
  • Ceramics, enamel, pottery, resin, stone and stoneware (plaster)
  • Camcorders (£250 max cover)
  • Cameras, Lenses (£250 max cover)
  • Computers, Laptops, Tablets, Monitors (£500 max cover)Note: laptops,tablets maximum 2 per shipment due to lithium battery restrictions.
  • Projectors, Scanners, Servers (£500 max cover)
  • Car/Bike parts, Car or Van panels. NO Bumpers
  • Clocks
  • Costume Jewellery in excess of £10.00
  • Cycles (£500 max cover)
  • Designer clothing, apparel or accessories
  • Drugs and Pharmaceuticals including legal or prescribed
  • Electronic components (£100 max cover)
  • Flowers and Plants
  • Food, tea, etc, (OK to some countries please check)
  • Furniture (£100 max cover)
  • Furs and garments
  • Glass, Mirrors, TV Screens, Perspex
  • Hi-Fi, stereos, speakers, Amps, etc, upto 5 years old (£500 max, Speakers £100 max)
  • Hoverboards/Segways
  • iPods, iPads and similar(£250 max cover) Note; maximum 2 per shipment due to Lithium battery restrictions
  • Liquids (including but not limited to Paint, Wine, Lotions, etc)
  • Mobiles and accessories (Max 2 phones by air service, battery must be disconnected if possible and sim card cannot be sent with phone)(£100 max cover).
  • Please note that "Samsung Galaxy Note 7" cannot be sent by air service at all.
  • Music Instruments (£500 max cover)
  • Perspex
  • Printed material, leaflets, brochures, Posters, Packaging, etc
  • Personal data or documents
  • Powder of any kind in packages over 5 kilos
  • Segways/Hoverboards
  • Software (£250 max cover)
  • Suitcases can be sent but are classed as the packaging for their contents and therefore are not covered for loss or damage (although the contents maybe).
  • Trunks - see suitcases above.
  • TV's (No cover, and max screen size 40" (82cm))
  • Watches (exceeding £50 in value)
  • White goods i.e. Fridges, Freezers,Microwaves, Ovens, Hobs, Dishwashers, Boilers etc.

Prohibited

Items on the list below should NOT be sent. Sending any of these items could result in Criminal Prosecution and incur additional charges. No compensation will be given at all in the event of loss, damage or confiscation of your parcel.

 

  • Aerosols of any kind
  • Aftershave, Perfumes
  • Any items that contain an explosive charge like airbags, life jackets, Christmas crackers, etc
  • Animals
  • Banderols
  • Batteries
  • Bullion, or any precious metal, including coins
  • Car bumpers/fairings
  • Cash and 'Cash-like' negotiable instruments, such as vouchers, securities, pre-paid phone cards, activated sim cards, and unused stamps
  • Christmas crackers, fireworks, party poppers
  • E-cigarettes
  • Firearms, weapons, ammunition, explosives (including swords, bows, kitchen knives, scissors etc)
  • Dangerous or Hazardous goods (these include but are not limited to dry ice, biological substances, flammable liquids, UN classed dangerous goods and any goods specified under IATA, ADR or IMDG regs
  • Human remains, body parts, blood, plasma, DNA samples, ashes
  • Illegal goods (these are goods considered illegal in the country of origin, not limited to pirated goods, counterfeit goods and narcotics)
  • Irreplaceable or unique items
  • Ivory or other banned products
  • Medical samples
  • Nail varnish, remover, hairspray etc
  • Paint, sealers or wood stains
  • Passports
  • Perishable items
  • Pornography
  • Precious metals (not limited to gold, silver, platinum, bronze or copper)
  • Tobacco
  • Toner
  • Weapons (see "Firearms" above
  • Printer cartridges

 Important extract from terms and conditions;

"6.2 Additional claims cover can be purchased at the time of booking subject to a maximum of £1000. If claims cover is selected in excess of the maximum allowed for that type of item, as shown in the restricted and prohibited items list (above), our maximum liability will be that shown on said list.. We will refund the difference in the claim cover charges if requested (within 28 days of booking). If you select cover for an item on the restricted and prohibited items list, or for a higher amount than is allowed on the list, this does not mean that WPS have entered into a contract to that level of cover, even if we have not refunded the claims cover payment.."

We cannot offer any additional cover for returns/faulty goods

Car/Bike parts are restricted - Salvaged, reclaimed or used. Please note: Gearboxes must be clean and free of oil and packaged in a strong cardboard, wooden or specialist plastic gearbox carrier. If insufficiently packaged we will charge £20.00 for repackaging.

TIP: Used or secondhand boxes are not recommended due to their poor strength. Claims may be rejected if such boxes are used. If you are unsure if your parcel contains any kind of restricted items, please do not hesitate to contact us before booking your cheap parcel delivery on 020 8310 1362.

Door-to-Door or Drop Off services available
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