FAQ

• How do I pay for your parcel services?
• Is your parcel service door to door?
• Do you offer cover for high value items in the event of loss or damage?
• What is "volumetric" weight?
• Are the parcel delivery times guaranteed?
• What labels are required for my parcel?
• Do I need a commercial/pro-forma invoice for my parcel?
• Who pays the customs charges for my parcel?
• Does my item have to be packaged?
• Can I send a suitcase through your parcel services?
• Can I send batteries by courier?
• Can I send a passport or related documents via courier?
• Can I send Jewellery Via courier?
• Can I send my mobile phone via courier?
• Can I send liquids via courier?
• Can I send alloy wheels via courier?
• Can I send Christmas crackers via courier?
• Can I use WPS to return my online shopping?
• Can I send a tent?
• Can I send a 50kg parcel?
• Can I send DIY equipment and power tools?
• Do you do home delivery?
• Can I send computer parts?

How do I pay for your parcel services?
At checkout you can pay by debit/credit card or Paypal. If you are unable to pay by any of these methods, you can contact us, and we supply our bank details for you to pay us by bank transfer.

Is your parcel service door to door?
Yes, our services are door to door, but we also offer a parcel drop-off service, giving you the convenience of not having to wait in for the courier driver to collect.

Do you offer cover for high value items in the event of loss or damage?
Yes, up to £2000 per shipment at an extra cost, subject to terms and conditions. Please check our prohibited and restricted items list before taking out cover on your parcel. In the case of a consignment the £2000 cover will be divided equally between the number of parcels in the consignment. 

What is "volumetric" weight?
Couriers charge the greater of the actual or volumetric weight. Our site automatically calculates this when you obtain a quote from our site, so it is essential that you provide accurate weights and sizes. For more details on volumetric weight please refer to our "Help" section.

Are the parcel delivery times guaranteed?
Delivery times are a rough guide and are not guaranteed, but the delivery success is around 95% within the times specified. Transit times do not include the day of collection, weekends or bank holidays and are subject to customs clearance.

What labels are required for my parcel?
When you book you must ensure that you only attach the labels emailed to you from us. Do not use any paperwork supplied by the driver under any circumstances. Doing so will result in substantial extra charges for which you are liable.

Do I need a commercial/pro-forma invoice for my parcel?
All shipments outside the UK require commercial or pro-forma invoices regardless as to whether the shipment is for business or private/personal purposes. Many countries use the paperless commercial invoices system. We make and send these electronically when you book when applicable. For countries not using the paperless system you will be asked to print the commercial invioce.

Who pays the customs charges for my parcel?
Where due, customs charges are usually paid by the recipient. In the event that the item is delivered without the recipient paying and the charge is billed to us, you will be liable for the charges.

Does my item have to be packaged?
Yes. All parcels must be packaged, preferably in a strong cardboard box, with adequate padding to avoid movement of the item within the parcel. Parcels must not be wrapped in plastic. 

Can I send a suitcase through your parcel services?
Yes you can but in must be in a box/wrapped in cardboard.

Can I send batteries by courier?
We do not allow the shipment of any kind of batteries, big, medium or small on their own. This means that car batteries, personal batteries, sat nav, barcode scanners, camera batteries, etc aren’t allowed.

Lithium Ion batteries are generally OK when sent in the device, for example when sending a phone battery, it is OK when in the phone.

Can I send a passport or related documents via courier?
Due to the risk involved with transporting personal information, i.e. identity fraud, we cannot accept them.

We will however happily courier documentation associated with passports, but NOT the passport or any cash or cheque that may accompany the application.

Can I send Jewellery Via courier?
Only costume jewellery where the individual items value does not exceed £10.00.

All other Jewellery is prohibited.

Can I send my mobile phone via courier?
Yes you can but cover is limited to £100.00. The sim card must be removed.

Can I send liquids via courier?
You can send liquids as long as they are not hazardous, but we will NOT cover them if they are lost or damaged.

We will not alcohol at all.

Can I send alloy wheels via courier?
Yes you can, you just have to make sure that all of your dimensions and weights are correct after they have been packaged up with the visible face of the wheel very well protected.

Can I send Christmas crackers via courier?
Sorry, you cannot send Christmas crackers. 

Can I use WPS to return my online shopping?
Of course you can, but check that the company you are returning it to doesn't offer their own service.

Can I send a tent?
Of course you can, it has never been simpler, all you have to do is make sure that everything is correctly packaged, measured and weighed.

Can I send a 50kg parcel?
Yes you can and we can offer very competitive rates to almost anywhere with prices from a range of different couriers.

We will allow for anything up to 500kg to be booked using our quick quote section (300 kilos maximum for air services) and if you have anything heavier, all you have to do is email us at [email protected] with your dimensions and weight and we should still be able to get you a competitive quote.

Can I send DIY equipment and power tools?
Yes you can and you can also cover them for loss or damage. Please be aware that blades of any kind are prohibited so check our prohibited and restricted item list to make sure what you are trying to send is OK.

If you have any questions don't hesitate to ask.

Do you do home delivery?
Of course all of the couriers we offer pick up from your house and deliver to the front door of the required address.

Can I send computer parts?
Yes at the moment there are no restrictions on the restricted/prohibited items list that would cause us not to ship them however we will only cover them up to £500. Purchase receipts would be needed for any claim.

There may be a few more restrictions on laptops and notebooks so make sure you check before you send.