- How do I pay for your parcel services?
- Is your parcel service door to door?
- Do you offer cover for high value items in the event of loss or damage?
- What is "volumetric" weight?
- Are the parcel delivery times guaranteed?
- What labels are required for my parcel?
- Do I need a commercial/pro-forma invoice for my parcel?
- Who pays the customs charges for my parcel?
- Does my item have to be packaged?
- Can I send a suitcase through your parcel services?
- Can I send batteries by courier?
- Can I send a passport or related documents via courier?
- Can I send Jewellery Via courier?
- Can I send my mobile phone via courier?
- Can I send liquids via courier?
- Can I send alloy wheels via courier?
- Can I send Christmas crackers via courier?
- Can I use WPS to return my online shopping?
- Can I send a tent?
- Can I send heavy sports equipment?
- Can I send a 50kg parcel?
- Can I send DIY equipment and power tools?
- Do you do home delivery?
- Can I send computer parts?
How do I pay for your parcel services?
At checkout you can pay by debit/credit card or Paypal. If you are unable to pay by any of these methods, you can contact us, and we will allow you to pay us by bank transfer.
Do you offer cover for high value items in the event of loss or damage?
Yes, up to £1000 per shipment for a small extra cost, subject to terms and conditions. Please check our prohibited and restricted items list before taking out cover on your parcel. In the case of a consignment the £1000 cover will be divided equally between the number of parcels in the consignment.
What is "volumetric" weight?
Couriers charge the greater of the actual or volumetric weight. Our site automatically calculates this when you obtain a quote from our site, so it is essential that you provide accurate weights and sizes. For more details on volumetric weight please refer to our "Help" section.
Are the parcel delivery times guaranteed?
Delivery times are a rough guide and are not guaranteed, but the delivery success is around 95% within the times specified. Transit times do not include the day of collection, weekends or bank holidays.
What labels are required for my parcel?
When you book you must ensure that you only attach the labels emailed to you from us. Do not use any paperwork supplied by the driver. The only exception is with "Interlink", who will supply a consignment note if you do not have a printer.
Do I need a commercial/pro-forma invoice for my parcel?
All shipments outside the EU require commercial or pro-forma invoices regardless as to whether the shipment is for business or private/personal purposes.
Who pays the customs charges for my parcel?
Where due, customs charges are usually paid by the recipient. In the event that the item is delivered without the recipient paying and the charge is billed to us, you will be liable for the charges.
Can I send batteries by courier?
We do not allow the shipment of any kind of batteries, big, medium or small on their own. This means that car batteries, personal batteries, sat nav, barcode scanners, camera batteries, etc aren’t allowed.
Lithium Ion batteries are generally OK when sent in the device, for example when sending a phone battery, it is OK when in the phone.
We will however happily courier documentation associated with passports, but NOT the passport or any cash or cheque that may accompany the application.
All other Jewellery is prohibited.
We will send alcohol such as wine, but by road services ONLY, not but Air. We will NOT cover them if they are lost or damaged.
Can I send heavy sports equipment?
We will but make sure you correctly enter the dimensions for the packaged parcel into the quick quote, and if it is too big make sure to contact us and we will see what we can do for you as we have many contacts.
If you are repacking used sports equipment make sure it is all safely and securely packaged for when you send it to avoid any damage in delivery.
We will allow for anything up to 500kg to be booked using our quick quote section (300 kilos maximum for air services) and if you have anything heavier, all you have to do is email us at firstname.lastname@example.org with your dimensions and weight and we should still be able to get you a competitive quote.
Can I send DIY equipment and power tools?
Yes you can and you can also cover them for loss or damage. Please be aware that blades of any kind are prohibited so check our prohibited and restricted item list to make sure what you are trying to send is OK.
If you have any questions don't hesitate to ask.
Can I send computer parts?
Yes at the moment there are no restrictions on the restricted/prohibited items list that would cause us not to ship them however we will only cover them uo to £500. Purchase receipts would be needed for any claim.
There may be a few more restrictions on laptops and notebooks so make sure you check before you send.