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FAQs - Customs

Custom charges are something we are asked about all the time. So let us shed a little light for you...
If custom charges are applied to a parcel, this is at the discretion of the customs service of the country the parcel is being sent to. Worldwide Parcel Services do not have any control over these charges. If customs charges are applied, the recipient will be contacted to pay directly and failure to do so could result in the parcel being held, returned or destroyed. If the parcel is returned due to non payment of customs charges or if the item has not been able to be cleared by customs, the sender will be liable for the return cost.  If the parcel is delivered without the recipient paying and the charges are billed to WPS, You will be liable for these costs plus an admin fee of 10% of the charge with a minimum charge of £10.00.
We are also asked about what to declare on customs forms...
If you fail to fully declare the contents of your parcel, then it may be held, returned or even destroyed. Parcels that are returned will be charged at the outward rate plus 25% and no shipping costs are recoverable for parcels which are held or destroyed, even if additional cover has been purchased. All sections of the customs declaration form must be completed and the form signed. Failure to supply 4 copies of your commercial invoice for your parcel (3 on the parcel 1 to the driver) where applicable will result in £10.00 + VAT admin fee and may cause delays to your shipment.
However, awb's with "C-PLT" on them are paperless trade and commercial inovice do not need to be printed as they are sent electronically. all DPD shipments to EU countries are also paperless trade.
It is your responsibility to check if items are restricted/prohibited prior to shipping.
Please note; It is your responsibility to check the Customs rules for the country you are sending to with regard to any restrictions that may apply. We can only offer general advice not country specific advice.
Unaccompanied baggage and customs...
In some cases, packages deemed unaccompanied baggage going to Australia and New Zealand may incur customer’s clearance charges of 150 Australian or New Zealand dollars. Worldwide Parcel Services are able to send you an unaccompanied baggage form to stop this charge.  Please call or email us at [email protected] to request.
To check the customs duty liability of your parcel or to find the commodity code of your item please call the customs helpline on 03000 513 777. Their opening hours run from 1pm to 4pm Monday to Friday. You can also visit their website
Please note that this helpline is outside our control and we are not liable in the event that you are given incorrect or misleading information.
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