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Coronavirus (COVID-19)
We are still taking orders and our courier partners are delivering to your door to door services as normal. Find more about our response to COVID-19 click here.
Packing and Collection Advice
It’s always important to make sure that your goods, wherever you are sending in the world, are packed adequately. Most problems that occur in transit is due to items which are poorly packed. The onus is on you to ensure that you correctly pack your item. It is not down to the parcel courier.
Here are some general tips of packaging from Worldwide Parcel Services:
- Your box should be strong enough to hold its contents.
- Wherever possible try to keep parcels under 30 kilos in weight.
- Fragile items should be individually wrapped so that they are not in direct contact with other items in the box.
- You should use bubble-wrap or polystyrene chippings to fill out the container so that the items do not touch the sides of the box and cannot move within the box.
- Parcels must not be strapped together.
- Items may travel along conveyor belts or go down chutes as part of the automatic transit process.
- With especially fragile items, it is best to make this obvious; write "Fragile" or "Glass" etc, or use a ‘fragile’ sticker. This should not be a substitute for good packaging.
Now your parcel is packed and ready, follow this checklist before sending:
- Once you have booked online with Worldwide Parcel Services, make sure that you are at the collection address on the day the courier is due to arrive.
- Attach the shipping label securely to your parcel.
- Place customs paperwork (if required) in an envelope and securely attach to your parcel (always keep an extra copy for yourself).
- Only use our labels, do not use any labels or complete any form brought in by the driver.
- Keep the emails we sent you until after your parcel has been safely delivered, as these will be useful for tracking your parcel.
- Should your collection fail for any reason please notify our Bookings Team by email at email@worldwide-parcelservices.co.uk to request a re-booking.
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