No refunds will be given for late delivery of standard nextday UK shipments as this service is not guaranteed, but does have a success rate of 95%.
No refunds are given for late delivery of International shipments as there are so many extenuating circumstances beyond the shippers control, and transit times given should only be taken as a guide.
A full refund will be given if we fail to collect your parcel on the agreed collection date, and you wish to cancel the shipment. If you require us to collect the parcel on another day, the original charge still stands, and no refund will be given.
In order to qualify for a refund or credit due to service failure, the following limitations apply:
Notification must include the package tracking number, the package/shipment weight and the date of the shipment. Complete recipient information must be provided.
A service failure will not be deemed to have occurred if within thirty (30) calendar days after you notify us, we provide you with the following:
Proof of delivery, consisting of the date and time of delivery and the name of the person who signed for the shipment or signature release information.
The freight package/shipment was under-declared by size or weight, and/or the contents were not as described.
Only ONE refund or credit is permitted per package/shipment. In the case of multiple-package shipments, this Guarantee will only apply to one package in the shipment. If a service failure occurs for any package within the shipment, a refund or credit will be given only for the portion of the transportation charges applicable to that package.
A refund or credit will not be given for packages/shipments delayed due to incorrect addresses or ZIP codes or the unavailability or refusal of a person to accept delivery.
A refund or credit will not be given to shippers who hand their parcels to the wrong courier, and additional charges may be applied.
Please email refund requests to; firstname.lastname@example.org, or in writing to;
Worldwide Parcel Services Ltd
Unit 1 River Wharf
Kent DA17 6AR
020 8310 1362
Setting up a WPS Account is super-easy and offers you loads of advantages which all make sending parcels and packages around the world as quick, painless and secure as possible!
Fill out the form below being sure to provide a memorable password.
Before we continue, please check that the billing details and the email address below are correct so we can send you your invoice as well as order updates.
We have all your details already, why not enter a password below and we´┐Żll setup a WPS Account automatically!
We've noticed that you already have a WPS Account registered to this email address! Simply enter your password below to login and continue. Details of this booking will be available for future reference in your 'WPS Account Area'.
Oops! I've gone and forgotten my password! Email me a reminder...
If you'd rather not login to your account, simply click 'Continue as Guest'.
*we reserve the right to remove customers regular shipper status if minimum shipment levels are not maintained
Please note this action can not be undone.
We've just sent your Password Reset Email. Check your inbox and simply click the link to continue resetting your password!
Apply this discount code at checkout at any time
to add your 5% discount to any shipment!
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