Refund Policy

At our option, we will either refund or credit your transportation charges upon request if we deliver your shipment 60 minutes or more after our delivery commitment.

In order to qualify for a refund or credit due to service failure, the following limitations apply:

• We must receive your notification (in writing or by phone) of a service failure within ten (10) calendar days from the original invoice date. You must furnish with your payment the invoice numbers to which your payment applies. If an invoice is not paid in full, the reason for each unpaid charge must be noted, along with its tracking number.
  

• Notification must include the account number (if any), the package tracking number, the package/shipment weight and the date of the shipment. Complete recipient information must be provided.

• A service failure will not be deemed to have occurred if within thirty (30) calendar days after you notify us, we provide you with the following:

  • Proof of timely delivery, consisting of the date and time of delivery and the name of the person who signed for the shipment or signature release information.

• We are not obligated to respond when your request is not received within the time limits stated above.

• The freight package/shipment was not booked as required.

Only ONE refund or credit is permitted per package/shipment. In the case of multiple-package shipments, this Guarantee will only apply to one package in the shipment. If a service failure occurs for any package within the shipment, a refund or credit will be given only for the portion of the transportation charges applicable to that package.

There are no delivery commitments for packages/shipments on which the Guarantee is suspended.

A refund or credit will not be given for packages/shipments delayed due to incorrect addresses or ZIP codes or the unavailability or refusal of a person to accept delivery.

Worldwide Parcel Services will not be liable under the Service Failure Guarantee if we do not release a package/shipment without obtaining signature, and no one is available to sign for the package/shipment where delivery without obtaining a signature has been authorized. This "money-back" guarantee does not apply to requests for invoice adjustments based on overcharges.

A refund or credit will not be given to shippers when incorrect package/shipment tracking numbers are applied to the subject package/shipment.

NOTE: The quoted delivery commitment time may change for many reasons, including - but not limited to - the following circumstances: flight delays or cancellations due to air traffic control, bad weather or mechanical problems. If the delivery commitment changes, this guarantee policy will only be applicable to the latest delivery commitment. You agree that our records, regarding quoted delivery times, will constitute conclusive proof of any such quotes.

Please send your invoice adjustment requests - along with your payment - to the following address:

Worldwide Parcel Services
Unit 7
West Kingsdown Industrial Estate
London Road
West Kingsdown
Kent
TN15 6EL