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Refund Policy

No refunds will be given for late delivery of standard nextday UK shipments as this service is not guaranteed, but does have a success rate of 95%.

No refunds are given for late delivery of International shipments as there are so many extenuating circumstances beyond the shippers control, and transit times given should only be taken as a guide.  

A full refund will be given if we fail to collect your parcel on the agreed collection date, and you wish to cancel the shipment. If you require us to collect the parcel on another day, the original charge still stands, and no refund will be given.

In order to qualify for a refund or credit due to service failure, the following limitations apply:

  • We must receive your notification (in writing or by phone) of a service failure within ten (10) calendar days from the original invoice date. You must furnish us with the invoice number to which your payment applies. 
  • Notification must include the package tracking number, the package/shipment weight and the date of the shipment. Complete recipient information must be provided.

  • A service failure will not be deemed to have occurred if within thirty (30) calendar days after you notify us, we provide you with the following:

    • Proof of delivery, consisting of the date and time of delivery and the name of the person who signed for the shipment or signature release information.

  • The freight package/shipment was under-declared by size or weight, and/or the contents were not as described.

Only ONE refund or credit is permitted per package/shipment. In the case of multiple-package shipments, this Guarantee will only apply to one package in the shipment. If a service failure occurs for any package within the shipment, a refund or credit will be given only for the portion of the transportation charges applicable to that package.

A refund or credit will not be given for packages/shipments delayed due to incorrect addresses or ZIP codes or the unavailability or refusal of a person to accept delivery.

A refund or credit will not be given to shippers who hand their parcels to the wrong courier, and additional charges may be applied.

Please email refund requests to; info@worldwide-parcelservices.co.uk, or in writing to;

Worldwide Parcel Services Ltd
Unit 1 River Wharf
Mulberry Way
Belvedere
Kent DA17 6AR
020 8310 1362
TN15 6EL

Parcel to France
Send parcels to
France
from only
£16.78 inc.
VAT
Parcel to Australia
Send parcels to
Australia
from only
£34.26
Parcel to USA
Send parcels to
USA
from only
£21.54
Parcel to China
Send parcels to
China
from only
£34.26
Parcel to India
Send parcels to
India
from only
£34.83
Parcel to Spain
Send parcels to
Spain
from only
£21.58 inc.
VAT
Parcel to Germany
Send parcels to
Germany
from only
£16.78 inc.
VAT
Parcel to Italy
Send parcels to
Italy
from only
£21.58 inc.
VAT
Parcel to Ireland
Send parcels to
Ireland
from only
£16.78 inc.
VAT
Parcel to Poland
Send parcels to
Poland
from only
£22.79 inc.
VAT
Parcel to South Africa
Send parcels to
South Africa
from only
£34.83
Parcel to Japan
Send parcels to
Japan
from only
£34.26
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Popular Parcel Destinations
Parcel to Australia   Send a parcel to Australia from £34.26
Parcel to France   Send a parcel to France from £13.99
New Zealand.png   Send a parcel to New Zealand from £34.83
Ireland.png   Send a parcel to Ireland from £13.99
united states.png   Send a parcel to USA from £21.54
Parcel to Germany   Send a parcel to Germany from £13.99
Parcel to India   Send a parcel to India from £34.83
Parcel to Italy   Send a parcel to Italy from £17.99
Parcel to Spain   Send a parcel to Spain from £17.99
Parcel to Japan   Send a parcel to Japan from £34.26
Sweden.png   Send a parcel to Sweden from £17.99
South Africa.png   Send a parcel to South Africa from £34.83
Portugal.png   Send a parcel to Portugal from £15.99
China.png   Send a parcel to China from £34.26
Canada.png   Send a parcel to Canada from £36.44

 

All prices shown are excluding VAT

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