Additional Cover & Claims Procedure

Inclusive cover is included with each service provided by WPS Ltd up to a maximum of £50.00 (Subject to terms and conditions).

Additional cover can be selected at the time of booking to a maximum of £1,000.00 (Subject to terms & conditions) and if selected will replace the inclusive cover provided. We cannot arrange cover for higher amounts.

Please ensure that your item(s) are not on the the prohibited / restricted items list as invoices are generated automatically and no refunds will be given in this instance.

No claim can be made for any Consignments that contain prohibited or restricted items, or that are insufficiently packaged. Items must be in a strong cardboard box, adequately packed using bubblewrap, polystyrene chippings, etc, and securely taped using good quality packaging tape. Items must not be able to move within the box and are able to withstand a small drop.

Please note that items containing liquids may contaminate a shipment if they leak - the courier reserves the right to distroy a contaminated shipment.

Any item containing glass that is broken during transit the courier reserves the right to dispose of any such item - no claim will be processed as glass is shipped at your own risk.

When completing the contents description box on the booking, due to limited space please list highest value items first. If you have many items, email us with a list and value at time of booking, or your additonal cover will be void.

We cannot offer additional cover for Returns / Faulty goods.

For all claims the original receipt for the goods will be required.

Worldwide Parcel Services are not liable any consequential loss whatsoever that may arise from late collection, late delivery, loss or damage.

Download our lost or damaged parcel claim form.

When claiming for damaged items please ensure the following:

1. You make your claim in writing and supply all the items listed in points below,within 14 days of the date of collection (TNT shipments - 7 days).
2. All packaging is retained for inspection at the delivery address
3. The items are not removed from the packaging
4. The items are not repaired or attempted to be repaired
5. Photographs of the damaged item and the packaging are provided at the start of any claim.
6. A copy of the purchase order invoice/receipt/proof of value is provided at the start of any claim
7. A copy of the Proof of Delivery
8. A copy of the consignment note/airway bill
9. The recipient must check the condition of the Consignment and sign for the Consignment as damaged. In the event it is not possible to check the condition of the Consignment the recipient must sign for the Consignment as unchecked. Any claim will be declined if neither of these statements have been provided.
10. For UPS claims, UPS will visit the delivery point to check the item and packaging. They will attempt to visit 3 times. After this the claim will be declared void.

When claiming for a lost item please ensure the following:

1. You make your claim in writing within 28 days of the date of collection
2. A copy of the purchase order invoice/receipt is provided
3. A copy if the Consignment Note/Airway Bill is provided

Failure to comply withany of the above will result in any claim being declined.

A lost claim cannot proceed until such time as the Carrier shall deem the Consignment lost.

Consignments should be sent individually and not attached together. Any claim for a lost Consignment sent in this way shall be declined.

Consignments that have not declared their entire contents or provided the correct size or weight of the Consignment shall invalidate any claim.

If additional cover is selected in excess of the amount allowed for the type of item, as shown in the restricted and prohibited items list, the maximum cover shown in the said list will be the limit of our liability. We will refund the difference in the additional cover charges applied if requested. 

All claims should be directed straight to WPS Ltd. Any attempt to contact the Carrier in respect of any claim may invalidate your insurance.

A claim can only be made by the person making the booking. Any settlement will only be paid to this person.

If you have failed to adhere to any of the these terms and conditions your additional cover may be invalidated and your claim declined

The use of any old boxes or containers previously used for the transportation of any hazardous or dangerous items will invalidate any additional cover as these will be destroyed.

Any successful claim will be paid either by cheque, BACS or Paypal, in GBP only.

All claims should be emailed to info@worldwide-parcelservices.co.uk, or by recorded delivery to; Worldwide Parcel Services Ltd, unit 1 River Wharf, Mulberry Way, Belvedere, Kent. DA17 6AR.