FAQs - Customs

Do customs charges apply when I send a parcel?

If custom charges are applied to a parcel, this at the discretion of the customs service of the country the parcel is being sent to, and we have no control over these charges.  If charges are imposed on the parcel, the recipient of the parcel will be contacted by customs directly for payment for the charges. Failure to pay for the parcel will result in the parcel being held, returned, or destroyed, and additional costs may be incurred for the parcel which will be passed onto the sender of the parcel. If Worldwide Parcel Services Ltd receive any duty or vat charges billed to their account for these parcels these charges for the parcels will in turn be billed to you the sender of the parcel, with a 10% administration charge (minimum £10.00 VAT) added.

To check the customs duty liability of your parcel please call the customs helpline on  0845 010 9000.

Are there any countries you do not send to?

Please see drop down menu on homepage for Countries we currently send to. If you do not see it we do not send there.

Your declaration for customs.

Failure to not fully declare the contents of your shipment or to under declare the value may lead to the parcel being refused by customs and the shipment may then be held. returned or destroyed.

Parcels being returned will be charged for at the outward rate plus 25%. No shipping costs are recoverable for parcels held or destroyed, even if additional cover has been purchased.

It is the senders responsibility to check if their items are restricted / prohibited prior to shipping.